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Many different Internet service providers offer broadband connections in the shape of ADSL and more recently the super fast Optic Fibre. On the face of it, it would appear that the only thing to discriminate between one service and another is price – this is far from true!

Digital Telecom Airtime uses a number of different providers for Broadband solutions to offer you an excellent and unbiased choice to suit your needs.

Types of Broadband available – explained in plain English!

Download
Max Est

Upload
Max Est

ADSL

Upto 8 mbps*

Upto 1 mbps*

ADSL 2+

Upto 20 mbps*

Upto 0.8 mbps*

Bonded

2x - Upto 40 mbps*

3x - Upto 60 mbps*

4x - Upto 80 mbps*

2x - Upto 2 mbps*

3x - Upto 3 mbps*

4x - Upto 4 mbps*

Satellite Broadband

Upto 9-22 mbps

Upto 3-6 mbps

Mobile Broadband (3G/4G)

Upto 3 mbps –

25 mbps

Upto 40kbps – 3mbps

FTTC (Fibre To The Cabinet)  / Optic Fibre Broadband

80 mbps*

20 mbps*

FTTP (Fibre To The Premises) / Optic Fibre Broadband

80 mbps

20 mbps

GEA

(Generic Ethernet Access)

Choice of speeds upto 20mbps

Choice of speeds upto 20mbps

EoFTTC (Ethernet Over Fibre To The Cabinet)

80 mbps

20 mbps

Fibre Leased Line

Choice of speeds upto 1Gbps

Choice of speeds upto 1Gbps

* Max speed is absolute best speed possible, however most customers will not be able to achieve fastest possible speed due to their line length from the exchange.

ADSL

Basically the product that everyone refers to as broadband. This was the revolutionary service that effectively replaced Dial-up internet years ago.

ADSL 2+

ADSL Broadband, but newer and faster! Upload speed is slightly reduced.

Bonded

Bonded Broadband offers an alternative to customers who are limited to slow broadband speeds because of the distance they are from the exchange. Bonded Broadband effectively allows you to “merge” multiple Broadband connections together to get almost double, triple or quadruple the speed!

Satellite Broadband

In short, almost identical to how Sky TV works. Customers can normally expect to get an average speed of 9mbps (based on the average rate over a 30day period across all the suppliers customers), however at peak times the speed may become slower just like any ADSL connection does. The ABSOLUTE best possible speeds via Satellite is 22mbps download and 6mbps upload (which is a better absolute best than ADSL).

FTTC (Fibre To The Cabinet) / Optic Fibre Broadband

Optic Fibre or FTTC is the latest in broadband technology. Companies such as BT (BT Infinity) and Virgin Media have their versions of these products, but the technology is actually “FTTC”, this means that instead of using slow copper cable from the exchange to the green cabinet, it uses very fast Optic Fibre which greatly speeds up the broadband connection. The remaining distance from the cabinet to your building is provided by the slow copper cable which is why you cannot yet obtain faster than 40mbps download speed on basic FTTC, Unfortunately, there are still a lot of cabinets which do not yet support FTTC. Not sure if you can get FTTC ? Give us a call and we can check for you.

FTTP (Fibre To The Premises) / Optic Fibre Broadband

Both BT and Virgin now offer FTTP in certain areas which is Optic Fibre to the premises, which is why download speeds of 80mbps+ can be achieved.

GEA (Generic Ethernet Access)

GEA uses copper cable. Generic Ethernet Access, or GEA for short, is an entry-level form of Ethernet connectivity that harnesses copper technology between the premises and the cabinet and then fibre to the exchange, before handing data over to the Ethernet network. By utilising copper and fibre as the initial transit technology, costs and installation times are much lower than other Ethernet-based connectivity technologies, but can still achieve symmetrical speeds of 20Mbps.

EoFTTC (Ethernet Over Fibre To The Cabinet)

Uses the same technology as FTTC but has a guaranteed speed element, along with an SLA-backed, business-assured service. This means you could be paying for a guaranteed 15mbps speed (upload and download) but then with the capability of “burst speeds” of upto 80mbps.

Fibre Leased Line

Fibre Ethernet connections offer the fastest symmetrical speeds and highest reliability of all leased lines. Delivered over a dedicated 10Mb, 100Mb or 1Gb fibre optic bearer, it's completely uncontended, highly secure and flexible enough to rapidly increase bandwidth when needed.

Other Services

Utilise your new broadband service and get access to a new world of technology and services for the fraction of the price of a new phone system. Learn more.

Setup is simple whether you read your mail from a single location or need access on the move, and our versatile webmail system keeps you up to date from any computer connected to the internet, regardless of the service provider used for the connection.

We can provide you with your own name@yourcompany.co.uk email address with upto 2GB storage for as little as £7 a month, and we can even give you a 30day free trial of the service to try it out.

We can even provide you with your own choice of “.co.uk” or “.com”, if it is available.

Broadband FAQs

Why do Broadband Companies only give “upto” speeds and not an actual speed?

Basically the broadband speed initially depends on the length of cabling required to go from the exchange to the cabinet to your premises.  If this is a long route (which a lot are – as cabling routes are never laid “as the crow flies”) then the broadband maximum speed will drop as the signal has longer to travel therefore why it is it slower. Also, if multiple people are all using the same broadband, the speed maybe be fast coming into the building but the fast speed then is requested by all the users which also drags the speed down. Both these reasons are why broadband companies can never say what the speed will be as the speed varies depending on many things.

I am not sure I am getting the speed I should be, how can I test this?

There are many websites out there which provide info on broadband speed. However as our Broadband Service originate from BT Wholesale, the best checker to use is www.speedtest.btwholesale.com, using this website will log the test so if you feel this may need to be looked into, then please  call us to investigate.  You can progress further on the speedtest by entering your broadband line number in the checker which should show coloured bars to indicate whether everything is fine upto the wall socket.

A good speed test result would look something like this (notice the green bars indicating a good speed based on what you should be able to get on the service you are on)

speed

I am using more data than I should be, is there any way to look into this?

Yes, actually there is.  Most IT companies would be able to advise on monitoring software to monitor what websites your staff are going on and how much data they are using, however this is not something we can advise on, we would however advise buying recommended software and not downloading any free software from the internet as it may contain viruses.  Other than that, most of our broadband connections come with reporting software that allows us to see your hourly data usage so we can see if you have high use times of the day.

What is the difference between “download” speeds and “upload” speeds?

Download speeds are relevant when you are downloading, reading or viewing anything on the internet. Some webpages only contain text are very quick to load, but other webpages that contain lots of high detailed images or videos will longer, the time it takes will depend on your download speed. 

Upload speeds are relevant when you send data from your pc. So things like sending emails, uploading images or videos to a website use your upload speed.  Upload speeds are relatively very low and therefore mostly not referred to when companies announce their broadband speeds (only download speed tends to be announced). If there is just one person sending data then normally there is not an issue, but if there are 8+ people all trying to send data, ADSL tends to be very slow and problems are noticeable. When this happens we would recommend upgrading to FTTC if your cabinet is enabled. Use our checker to find out if your cabinet is enabled or call our helpful staff and they will check for you.

I am definitely experiencing broadband issues, is there anything I can do before I call you?

Yes, believe it or not, most issues surrounding slow speeds or internet disconnections can be resolved by turning off the power on the router, leave it off for at least 30 seconds and then turn it back on, the router will take anywhere from around 30-60 seconds to fully boot back up and be useable.  If this does not solve your problem, please call our support team informing us that you have tried this and it did not help.

I am switching from my old broadband provider to your service, what do I need to do?

Once we have all the information, we will liaise with you on your transfer date, including your router delivery date (if you have requested one).  On the day of transfer/installation, you may want to ensure that you have someone who understands your IT setup that can configure your server or computers so it recognises the new connection (very important as it may result in your emails/computers not connecting to the internet).  If you do not have someone that can do this then we may be able to find an independent IT company that can help you however their costs would vary but could be in the region of £60-£100 per hour to get you working (normally 1-2 hours would be expected). Alternatively, our Technical Support Team would be able to help you get online 24hours a day / 7days a week / 365 days a year on 0843 224 7887 (call cost is dependent on your telecom providers call costs but should be in the region of 7ppm + your providers access charge). Unfortunately we cannot schedule the transfer for a specific time or on a weekend, transfers/new connections can take a full day to go live so don’t be alarmed if it doesn’t work immediately.

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Call: 0845 873 8994
Call: 0843 224 7887 (out of hrs)

Email: sales@dtairtime.co.uk

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Digital Telecom Airtime Limited
Registered Address:
Dane House
Europa Trading Estate
Stoneclough Road
Radcliffe
Manchester
M26 1GE
Telephone
0845 873 8994
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