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Since 1991 the telecom industry has seen an explosion within the carrier market that has led to customer confusion. Digital Telecom Airtime Ltd recognise that choosing the best solution for your company is both TIME CONSUMING & COMPLEX!

Our commitment to customers

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We will treat your complaint seriously
  • We will deal with your complaint promptly and in confidence
  • We will learn from complaints and use them to review and improve our service/s

What is a complaint?

A complaint is when you tell us you are not happy/satisfied about any service/s we provide.

  • It can be about anything and for example could include
  • If we do not deliver a service ( within our control ) on an agreed time scale
  • If we have given you the wrong information
  • If you receive a poor quality service
  • If you have a problem with a member of staff

How to make a complaint

If you wish to make a complaint you can contact one of our Customer Services Team in any of the ways listed below.

By email at: christine@dtairtime.co.uk

In writing to our Customer Services Team at:

Digital Telecom Airtime Limited,
Dane House, Europa Trading Estate,
Stoneclough Road, Radcliffe,
Manchester, Lancashire, M26 1GE

By fax to our Customer Services team on 0845 873 8996

Response times

We will acknowledge receipt of your complaint within 7 working days.

We will issue a full response within 14 working days.

If there is a delay in responding, we will keep you informed of our progress

If You are Still Unhappy

If you are still unhappy with our response you can contact the Ombudsman or Ofcom

We are also a participating company with Ombudsman Services Ltd. Their website can be found at http://www.ombudsman-services.org/communications.html. In the unlikely event that we are unable to resolve the complaint within 8 weeks, the Ombudsman Services will be able to help you.

ombudsman

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Call: 0845 873 8994
Call: 0843 224 7887 (out of hrs)

Email: sales@dtairtime.co.uk

Free Audit

To request a complimentary audit please fill in the form below.

Client Feedback

We have found the Fault Assurance scheme invaluable, The annual cost of the scheme is very reasonable at £1 per month per line. Excellent scheme and value for money.

Pat Hilton – School Business Manager – South Failsworth Primary School, Manchester

Digital Telecom have always provided first class service from initial review of the current position of the business, through the analysis of the options available to their recommendation and post implementation support.

Sean Brennan FD, Grimwood and Dix

From the outset and throughout the months of planning through to installation I was impressed with Digital Telecom’s approach – committed to providing the highest standards of customer care and going the “extra mile”.

Sue Rosborough Practice Manager, Brig Royd Surgery

We were supported throughout the process, as well as working with the system. In addition, they have been able to reduce our cost of calls and line rental.

Michelle Livesey, Membership Support Services Manager

I have been associated with Digital Telecom Airtime since 2008. I always recommend them to my colleagues and business associates because they exceed 'what it says on the tin'

Rob Webb – Marvix Marketing Ltd

When we had an exchange fault in July 2016, DTA’s Scott actually called me to inform me of the fault before we even knew there was a problem - their customer service is second to none.

Pamela A. Swain - British Association of Dental Nurses Chief Executive

Support Centre

At Digital Telecom Airtime Limited we pride ourselves on our customer support. If you need any help whatsoever please do not hesitate to contact us.

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Digital Telecom Airtime Limited
Registered Address:
Dane House
Europa Trading Estate
Stoneclough Road
Radcliffe
Manchester
M26 1GE
Telephone
0845 873 8994
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